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Outline of the event

Location：Q-pot CAFE. Omotesando Flagship Shop (Tokyo)

Period：June 30th (Sunday),2019 ～ August 4th (Sunday), 2019

Business Time：11:00～20:00

Address：3-4-8, Jingumae, Shibuya Ku, Tokyo To, 150-0001, Japan

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【Term of the reservation】

Please read the following terms and user policy before you make your reservation at Q-pot CAFE.

●You can make the reservation for Q-pot CAFE.×SAILOR MOON collaboration event through Q-pot CAFE. official website. 

※Reservation in advance or numbered ticket (which will be provided on each day) is needed to join.

● The period for reservation.

Reservation starts from：June 3rd (Monday), 2019 PM 1:00 (JST)

Reservation acceptance period：June 30th (Sunday), 2019 ～ August 4th (Sunday)

●The reservation is requested by 12:00 PM JST of one day before the desired date.

●Payment for the reservation is only available by credit card in advance.

※We can only accept lump sum payment.

※The following brands are available.【Visa, Master, JCB, Diners, American Express】

●The reservation website is not correspond to the feature phone, thank you for understanding.

● In order to make your reservation process smooth, it is highly recommend to sign in for【Q-pot. Japan internal(国内) ONLINE SHOP membership（会員登録）】in advance.

Please click here for【Q-pot. Japan internal(国内) ONLINE SHOP membership（会員登録）】.

By sign in to the【Q-pot. Japan internal(国内) ONLINE SHOP membership（会員登録）】beforehand, you may skip the process of inputting your name, email address and phone number when making a reservation.

However, your information such as name, email address and phone number will be required by then if you have not signed in in advance.

● You will get points which could apply for Q-pot. Japan internal(国内) ONLINE SHOP ( ※Except for the reservation of Q-pot CAFE.) if you log in before making a reservation..

The points could not be added afterwards, please make sure you have signed in and logged in before making reservation.

●You will get a completion mail from the〈＠Q-pot.jp〉after the reservation is completed.

Please make sure your mail box can receive the mail from the domain 〈＠Q-pot.jp〉.

The mail will be required when you visit Q-pot CAFE.

We may refuse guests entering Q-pot CAFE. if you do not have the reservation completion mail, please keep it carefully until your visit.

●The reservation completion mail may not reach you due to the following reasons.

・Junk mail

・Automatic delivery system / Group mail block

・Spoofed mail

・Refuse the mail with URL

・Refuse the mail from PC

・Refuse the mail from PC

・Refuse the mail that is from unknown address

・Setting up easy mode

・Batch data input

・Wrong email address (capital or small letters, full or half size characters and unnecessary spaces.)

・Address include space / start with symbol / continue with symbols.

・It is possible not receiving the email if you are using mail address with「icloud.com /me.com/mac.com」, it is heighly recommend to us another email address when making reservation.

＜To guests who use phone from “au”＞

Some phones from “au” are set up very high level mode of “Spoofed mail”, the setting makes your phone cannot receive any mail. So please set up low level mode before register.

＜To guests who use “Freemail address”＞

If you use free mail address like Yahoo! mail or Gmail, mail might be received in “Spam mail box” or “Promotion mail box”. Please check these boxes if you could not receive the reservation completion mail and check the detail of your phone’s explanation.

● Information of your reservation is displayed on the reservation completion screen. Please print out the webpage or screen shot the reservation completion screen in case of the reservation completion mail does not reach you.

【Resale Prevention】

Please cooperate with the terms below for preventing vicious resale of Q-pot CAFE.×SAILOR MOON collaboration items. 

● It is strictly prohibited to resale, sale through net auction or exchange the product or the right to enter the store.

We have the right to refuse to sale anything or provide any service to someone who enter Q-pot CAFE. through any dishonest method.

●Your identification may be required for preventing vicious resale.

Please bring your identification with you when you pay your visit at Q-pot CAFE.

【Passport, Driver's license, Student identification card, Certificate of residence or Pension notebook】

※The copy, expired or tampered credentials are not accepted.

※We will not take the responsibility for your loss of personal identification, please keep it safely.

※We have the right to refuse to sale anything or provide any service to someone who refuse to show their identification.

In this case, we will not refund the reservation, transportation expenses, thank you for your understanding.

●We will not responsible for any trouble caused by these cases. Thank you for understanding.

【Business hours】

All days: 100 minutes for 1 time × 5 times a day. 

( ) means the final time that you could enter Q-pot CAFE.

1：11:00～12:40 (12:10)

2：12:50～14:30 (14:00)

3：14:40～16:20 (15:50)

4：16:30～18:10 (17:40)

5：18:20～20:00 (19:30)

 

【How to reserve】

●The number of people available for each seats are showed at the picture above.

※The layout of the seats or the available numbers may be changed.

※Please DO NOT choose the "Biscuit room" if you order these menus because the table is not large enough.

●The seats will not be reserved before the payment is done. The seats will be reserved once the payment is done. 

※The seat that you have picked during the process may be reserved by other customers before your payment has done. We can not guarantee the seat or menus for you before the payment has done. Thank you for understanding.

●Reservation works on a first-come, first-served basis on each day / time. 

※The order of reservation is not the order of serving after entering Q-pot CAFE.

●The person himself/ herself who reserved the tables is necessary for entering Q-pot CAFE., companions only is not acceptable.

●A seat is required for child older than 3 years old.

※Reservation or numbered ticket for 1 is required for child under 3 or baby carriage who / which needs a seat.

●We do not accept any changes, cancellations, refunds, etc. once we have received a reservation.

●We do not accept the reservation only for seats, please make your reservation with eat-in menu.

●In order to make more guests enjoy, sharing a table with others may be possible.

Thank you for understanding.

●It is considered you and your companions are agree with these information and policy after your reservation is done, thank you for understanding.

Please read the information and user policy before you reserve for Q-pot CAFE.

【About the numbered tickets provided each day】

●If there are seats available, the numbered tickets will be handed out each day. 

About the information of numbered ticket of each day, please check the Q-pot CAFE. official Twitter everyday afternoon. 

※Numbered tickets may not be available according to the reservation each day, thank you for your understanding.

●Please get a numbered ticket before enter Q-pot CAFE. if you have not reserved in advance.

●We will hand out the numbered tickets to the first-come-first-served basis from 11:00 AM at the Q-pot CAFE.

※The time of beginning might be changed according to the situation.

●The numbered ticket is only available 1 per person, if you would like to visit with companions, please get in line after all of your parties are gathered.

●There is a limit to the number of menus that can be served for the guests using numbered tickets.

●It is possible that you may not able to choose the seats with entry of numbered ticket.

●The time of entry and available seats of numbered tickets are available only for the vacant seats.

●The available number of the numbered tickets may be different from each day/ time due to the reservation.

We will stop publish the numbered tickets as soon as there is no seats available.

●The numbered ticket is valid for the day of issue only.

●We cannot accept any request of changing, exchanging or reprint the ticket after it is published.

●It is strictly prohibited to resale, sale through net auction or exchange the number tickets.

●According to the available seats for numbered ticket, you may be sharing a table with other guests. 

Thank you for your understanding.

【Entry】

●Please line up at the entrance of Q-pot CAFE. Omotesando flagship shop 10 minutes before the time reserved.

※According to the condition, the entry time might be delayed, thank you for your understanding.

●In order not to cause any inconvenience to the neighbor, please stay at the entrance of Q-pot CAFE. and keep the volume down.

●Please prepare the reservation completion for checking and get in line with all companions.

●The final time that you could enter Q-pot CAFE. is 30 minutes before the end of each time.

※We have the right to refuse your entry of Q-pot CAFE. if the time passed.

We will no refund or make your menus take-out in this case, please make sure you arrived on time.

※It is possible for the person who reserved enter first if the companion is late.

The companions can enter until 30 minutes before the end of each time.

●To avoid crowding, only the guests reserved in advance or with number tickets could enter Q-pot CAFE.

Only purchasing the collaboration goods or looking around the store are not allowed, thank you for your understanding.

※You may purchase the collaboration goods at Q-pot. ONLINE SHOP.

●Q-pot CAFE. do not have space for storing baggage. Please come with minimum baggage and keep them carefully by yourself.

※We will not take any responsibility of loss or theft.

●Please comply the end time strictly.

【Guests with child】

●It is expected to be crowded every day. Please watch you child carefully.

●A seat is required for child older than 3 years old.

※Reservation or numbered ticket for 1 is required for child under 3 or baby carriage who / which needs a seat.

●Q-pot CAFE. do not have children's chairs, thank you for understanding.

【About Collaboration Menu】

●Please order at least a set menu (1 sweets menu＋1 drink) or more per person.

●You can order up to 3 sets menu per person.

※You may have additional orders by the day and in total up to 3 sets (including the reserved menus).

●You can choose the drink of the set from “Moon Twilight Soda”, “Tuxedo Night Mocha”, and soft drinks.

※Drinks are only available as a set, we do not serve drink as single item during collaboration period.

●Please order the number of menus that you can finish in time. 

We do not accept taking out during collaboration period, thank you for your understanding. 

●Depending on the size of your seat, we might not be able to serve your order all at the same time.

Also, the menus might be served later or sooner, thank you for your understanding. 

●Only the following regular menus of Q-pot CAFE. will be served during collaboration period.

Necklace Plate (Berry Macaron, Rose Cupcake or Cheese Cake)

Soft drink (Iced tea, Iced coffee, Oolong tea and Orange juice).

●We do not accept any exchange of the coaster or plate, thank you for your understanding.

【Collaboration Goods】

●To avoid crowding, only the guests reserved in advance or with number tickets could enter Q-pot CAFE.

Only purchasing the collaboration goods or looking around the store are not allowed, thank you for your understanding.

※You may purchase the collaboration goods at Q-pot. ONLINE SHOP

●Purchasing of the collaboration goods are only acceptable for the time you reserved or entered.

※We do not accept reservation of the collaboration goods.

●We will hand in an order sheet during the waiting time and the products will be sold as the order of the line.

●The number of limit for all the goods are 5 of each item per person a day.

※The goods may be sold out due to the limited amount, thank you for your understanding.

●We do not accept the exchanging of the stamp cards of Q-pot CAFE. during June 30th (Sunday) ～ August 4th (Sunday) .

If you card will be expired during the event, the period will be extended by September 30th (Monday), 2019. 

The reservation through website will not get the stamps.

●The following payment methods are available at the Q-pot CAFE.

①Cash

②Cr\redit Card

【Visa, Master, JCB, Diners, American Express, Discover, 銀聯 】

●We do not provide delivery service.

●Tax free service is not available.

【Other】

●We have free Wi-Fi available at Q-pot CAFE., please ask the casts for password.

●Depending on the situation, guidance not included in the description or guidance different from the content may be performed without notice. Please note.

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The information above may change depending on the situation.

Please check the official website or Q-pot CAFE. Official Twitter (@QpotCAFE) for the latest news.

 

Check here for the Q-pot CAFE.×SAILOR MOON FAQ !